Frequently asked
Can't find your answer? Call us 24/7 — we love a good question.
How do I get a quote?
Enter your pickup and drop-off on any page's quote widget. Prices are fixed per vehicle class and confirmed in writing before you pay.
Do you cover airport transfers?
Yes — Heathrow, Gatwick, Luton, Stansted and London City with flight tracking, 60 minutes free waiting, and meet-and-greet in arrivals.
Can I cancel a booking?
Free cancellation up to 12 hours before pickup. See our Terms for the full cancellation schedule.
How do I pay?
Card via Stripe at booking, or on account for corporate customers. We store no card numbers — only tokenised references.
Are your drivers licensed?
Every driver holds a current PHV badge, DBS certificate and hire-and-reward insurance. Every vehicle is licensed by Waverley Borough Council.
Can I book for someone else?
Absolutely. Add the passenger's name and phone at booking so the driver contacts them, not you.
Do you have child seats?
Yes — infant, toddler and booster, free of charge on request.
How far in advance can I book?
As far ahead as you like — recurring corporate schedules and weddings often book 6+ months out.